ok77 Privacy Policy

This Privacy Policy applies to all players who access or use the ok77 online gaming platform — whether through the website at ok77.bar or through the ok77 Android app. It covers the collection, storage, use and disclosure of personal information that ok77 processes in connection with your account and gaming activity.

ok77 is the data controller for all personal information processed under this policy. We are committed to handling your data responsibly, keeping it secure and being transparent about how it is used. We do not sell personal data to third parties, and we do not use it for purposes beyond those described in this policy.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly. In the event of any conflict between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy takes precedence.

ok77 collects personal information in several different ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment processors when you make a deposit or withdrawal.

We only collect the data we actually need. We do not collect sensitive information such as religious beliefs, political views or ethnicity. If you contact our support team voluntarily and share information beyond what is required, that information is stored only as part of your support case record.

ok77 uses your personal information only for legitimate purposes directly related to providing and improving the platform. Here is a clear breakdown of what we use your data for and why:

• Account management: To create and maintain your player account, verify your identity, manage your login credentials and communicate account-related updates.
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfers and cards. Payment data is passed to payment processors solely for transaction completion.
• Identity verification (KYC): To confirm that you are who you say you are, that you meet the age requirement of 18 or above, and that the payment methods on your account belong to you.
• Fraud prevention and security: To detect and prevent fraudulent activity, account takeovers, bonus abuse and other behaviour that harms the platform or other players.
• Customer support: To respond to your queries, resolve disputes, investigate complaints and assist with account issues.
• Responsible gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, session reminders and self-exclusion where you have set them.
• Promotions and bonuses: To administer bonus offers, track wagering requirements and send you promotional communications you have opted into.
• Platform improvement: To analyse aggregated, anonymised usage data so we can improve game selection, app performance and overall player experience.
• Legal obligations: To comply with applicable legal requirements, including responding to lawful requests from authorities.

ok77 does not use your personal data for automated profiling that produces legal or similarly significant effects on you. Gaming activity data is analysed to flag potential responsible gaming concerns — for example, a sudden spike in deposit frequency — but any resulting action involves human review before any account restriction is applied.

All financial transactions on ok77 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the transaction is processed through a secure payment gateway. ok77 does not store your full card numbers or mobile wallet PINs — these are handled entirely by the payment processor using their own encrypted systems.

What ok77 does retain is a transaction record that includes the payment method type, masked account identifier (for example, a partially hidden mobile number), transaction amount in PKR, timestamp and transaction status. This record is necessary for customer support, dispute resolution and withdrawal processing.

Payment method ownership: ok77 requires that the payment account used for deposits and withdrawals belongs to the registered player. This is verified during KYC. If a mismatch is detected between the account holder name and the payment account name, the transaction will be held pending verification. This policy protects both you and the platform from payment fraud.

ok77 does not sell, rent or trade your personal information. We share data only where it is genuinely necessary to deliver the service or comply with legal obligations. The third parties with whom we share data are limited to:

• Payment processors: JazzCash, Easypaisa, Raast and bank payment gateways receive transaction data necessary to process your deposits and withdrawals. These processors operate under their own privacy policies and security standards.
• Identity verification providers: Where we use a third-party KYC service to verify government-issued IDs or conduct liveness checks, that provider receives only the data necessary to complete the verification. They are contractually prohibited from using your data for any other purpose.
• Game providers: The game studios whose slots, fish games and live casino products appear on ok77 receive session data — such as your player ID, bet amounts and game outcomes — to deliver the game and calculate results. They do not receive your name, mobile number or payment details.
• Analytics providers: We use anonymised, aggregated data to understand how the platform is used and where it can be improved. No personally identifiable data is shared with analytics tools.
• Legal and regulatory authorities: If ok77 receives a lawful request from a government authority or law enforcement body, we may be required to disclose specific account information. We will only do so where the request is legally valid and, where permitted by law, will notify the affected player.

All third-party service providers who process personal data on behalf of ok77 are required to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. ok77 does not transfer personal data to parties in other countries without ensuring appropriate safeguards are in place.

ok77 uses cookies and similar technologies on the website and within the app to make the platform work correctly, remember your preferences and understand how players use the service.

Types of cookies ok77 uses:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference and enable the cashier to work. Without these cookies, you cannot log in or play. They cannot be disabled.
• Performance cookies: These collect anonymised data about how pages are used — which games are most visited, where players spend the most time and where errors occur. This data is used to improve the platform and never identifies you personally.
• Preference cookies: These remember settings you have chosen, such as your preferred deposit method or notification preferences, so you do not have to re-enter them every visit.
• Security cookies: These help detect and prevent fraudulent login attempts and suspicious account activity by tracking session behaviour patterns.

ok77 does not use third-party advertising cookies or tracking pixels that follow you across other websites. The cookies we use relate solely to your activity on the ok77 platform itself.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in or using the cashier. Blocking performance or preference cookies will not affect your ability to play but may reduce the quality of your experience.

ok77 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect our need to maintain accurate financial records, support dispute resolution and comply with applicable legal requirements.

When the applicable retention period expires, your personal data is either securely deleted or anonymised so it can no longer be linked back to you. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

ok77 takes data security seriously and implements multiple layers of protection to keep your personal information and payment data safe. The key security measures we have in place include:

• SSL/TLS encryption: All data transmitted between your device and ok77's servers — whether through the website or the app — is encrypted using SSL/TLS. This protects your login credentials, personal data and payment information in transit.
• Encrypted data storage: Sensitive data including identity documents and payment references are stored in encrypted form. Access to this data is restricted to authorised personnel on a strict need-to-know basis.
• Access controls: ok77 staff access to player data is role-based and logged. No employee can access personal data outside their designated role. Support agents, for example, can view your account status and transaction history but cannot view your KYC documents without escalation to the compliance team.
• Two-factor authentication (2FA): ok77 offers optional 2FA for player accounts. We strongly recommend enabling it in your account settings to add an additional layer of protection beyond your password.
• Fraud monitoring: Automated systems continuously monitor for unusual login patterns, payment anomalies and suspicious betting behaviour. Where a threat is detected, affected accounts are flagged for immediate human review.
• Regular security reviews: ok77 conducts periodic security assessments to identify and address vulnerabilities before they can be exploited.

As a player on ok77, you have meaningful rights over the personal data we hold about you. These rights are summarised below. To exercise any of them, contact our support team via live chat or at the email address in Section 12.

ok77 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are releasing data to the correct person. We will not charge a fee for reasonable requests.

ok77 is strictly an adult platform. Players must be 18 years of age or older to register and use the platform. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has registered on ok77 using false age information, please contact our support team immediately. We will investigate promptly, close the account, delete the minor's personal data and return any real-money balance to the payment method used.

For households with shared devices, we strongly recommend using parental control software to restrict access to online gaming websites and apps. ok77 cannot be held responsible for underage access that results from a failure to secure shared devices, but we will act immediately when such cases are reported to us.

ok77 may update this Privacy Policy from time to time to reflect changes in how we process data, changes to the services we offer or changes in applicable legal requirements. When we make updates, the revised policy will be published on this page with an updated "Last updated" date at the top.

For significant changes — particularly those that affect how your data is used or your rights as a player — ok77 will notify registered players through an in-platform notification or, where an email address is on file, by email. We will give you reasonable notice before material changes take effect.

Your continued use of ok77 after any changes to this Privacy Policy have been published constitutes your acceptance of the updated policy. If you disagree with the changes, you should stop using the platform and contact support to close your account and withdraw your remaining balance.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ok77 has handled your personal information, our support team is available 24 hours a day, 7 days a week.

The fastest way to reach us is through the live chat feature on the ok77 website or app. For written enquiries, you can reach our privacy team by email. When contacting us about a data rights request, please include your registered mobile number and a brief description of your request so we can handle it efficiently.

We are committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you have the right to escalate your concern through appropriate channels available to you.